Account Manager

Background

Environmental Bamboo Foundation / EBF is a non-profit foundation engaged in the development and improvement of the quality of bamboo for people’s livelihood and welfare by implementing a sustainable management system and community-based empowerment.

EBF was founded in 1993 by Linda Garland (Indonesian Bamboo Ambassador) under the name Yayasan Bambu Lingkungan Lestari (Environmental Sustainable Bamboo Foundation). Concurred with the establishment of EBF, the Bamboo Planting Program in the Flores region was initiated in 1992 as a form of post-earthquake recovery activity in Flores. In 1995, in collaboration with the Government of East Nusa Tenggara (NTT), EBF launched the One Million Bamboo Planting Program in Flores.

The scope of EBF’s activities includes community empowerment supported by research on bamboo with its supporting components, both in terms of socio-economic, environmental, as well as supporting science. In 2017, at the UNCCC – COP 23, EBF launched the 1,000 Bamboo Villages Initiative program. The 1,000 Bamboo Villages Initiative program is aiming to create a Restoration Economy where people, especially rural farming communities can actively restore degraded and make a very good economy for themselves their families and their communities in the process

The 1,000 Bamboo Villages Initiative program allows farmer cooperatives to produce value-added bamboo products, at the village level, by creating an integrated forest to the factory production system. Through the initiative EBF has developed a bamboo forestry system called the Hutan Bambu Lestari / HBL system (Sustainable Bamboo Forests system) which is a community-based bamboo forestry system to sustain a sustainable bamboo industry in Indonesia. The 1,000 Bamboo Villages Initiative program is a holistic system where native species are reintroduced to degraded lands and set aside areas for food crops and cash crops within a larger agroforestry reality.

Environmental Bamboo Foundation believes that to successfully execute the 1,000 Bamboo Villages vision, there are Six Key Pathways that will have to be activated;

The First Pathway, Resource Investment and Mobilization, is to ensure investment in village-level bamboo industry is attractive to the financial sector and Bamboo Villages are a bankable asset class.

The Second Pathway, Grow Network of Resilient Bamboo Villages, is to ensure optimal, long-term utilization of the landscape through establishing bamboo agroforestry systems that are socially, financially, ecologically resilient.

The Third Pathway, Build Digital Business Solutions for Bamboo Agroforestry, is to digitalize bamboo agroforestry industry for increased efficiency, professionalization and connectivity.

The Fourth Pathway, Ensure Market Access Through Sustainable Certification, is to ensure acceptability to market through an affordable verification of sustainably sourced bamboo and agroforestry products.

The Fifth Pathway, Govern Bamboo Agroforestry Value Chains, is to partner with key market players to ensure good governance and create a trusted, transparent equitable value chain for bamboo agroforestry products.

The Sixth Pathway, Strengthen Public Sector Support, is to ensure bamboo agroforestry industry is supported by key policy development and a regulatory environment that enables a restorative economic growth of the sector

For this purpose, EBF invites experienced, energetic and passionate professional who has growth mindset to join EBF’s Team in establishing 1.000 Bamboo Villages as ACCOUNT MANAGER.

Objectives of this Role

Account Manager shall develop long-term relationships with a portfolio of donors, connecting with key business executives and stakeholders. Manage and develop donors accounts to initiate and maintain favorable relationship. Account Manager liaise between donors and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs. Handling client complaints, collecting and analyzing data, and improving the overall customer experience.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of organization services.
• Resolving complaints and preventing additional issues by improving processes.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Assist with challenging client requests or issue escalations as needed.

Qualifications

• Minimum Bachelor’s Degree in sales, communications, or related field.
• Minimum 5 years of relevant work experience in business, marketing, communications, and public relations.
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skillsboth in Bahasa dan English.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem solving skills.
• Ability to build rapport and collaborate with others within the organizationand externally.
• Having experience in non-profit organozations.
• Understanding of consumer behaviors and industry trends.

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